Privacy Policy

1. Introduction

Fortune Car Care & Detailing is committed to protecting your personal information.
This Privacy Policy explains what data we collect, how we use it, and how we keep it secure.

2. Information We Collect

We may collect the following information when you contact us, book a service or visit our website:

Name
Phone number
Email address
Home/work address (for mobile appointments)
Vehicle details
Messages sent through WhatsApp or our contact form

3. How We Use Your Information

We use your information only for:

Booking and managing your appointments
Sending confirmations or updates
Providing customer support
Improving our services
Contacting you about your booking if needed

We do not sell, share or trade your information with any third party.

4. WhatsApp Communication

If you contact us through WhatsApp, your communication is handled through WhatsApp’s secure messaging system.
We only use your messages to:

Answer questions
Confirm bookings
Arrange appointments

5. Payment Information

We do not store any bank or card details.
Payments are handled securely through your chosen payment method (e.g., cash, bank transfer, or payment apps).

6. Data Security

We take reasonable steps to protect your personal information and keep it safe.
Only authorised staff can access your booking details.

7. Your Rights

You have the right to:

Request access to your data
Ask us to update or delete your information
Withdraw consent at any time
Just contact us if you want to make any changes.

8. Contact Details

If you have any questions about this Privacy Policy, you can contact us:
📧 Mail: info@fortunecarcare.co.uk
📲 WhatsApp number: 07757288733

9. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated date.